SHIPPING & RETURNS
SHIPPING POLICY
All deliveries will be made using a Royal Mail standard delivery or Royal Mail 1st Class delivery service.
We do not offer a next day delivery service.
Items under £25 will be charged at the 2nd class signed for rate for the weight and size of the product(s). If multiple products are purchased in one transaction then the highest charge will be used.
Items over £25 will be charged at the 1st class rate for the weight and size of the product(s). If multiple products are purchased in one transaction then the highest charge will be used.
We do ship overseas. Please contact our customer support Suport@spectremilitary.co.uk for a delivery quote.
If deliveries are not signed for and no alternative location or method of delivery is known to Royal Mail your package will be held at your local Royal Mail office for 5 days. If you do not claim that package within that time it will be returned to us. This service may incur further charges from Royal Mail. A request to resend the package would also incur further charges.
UK Post Codes and areas subject to additional charges (considered outlying or remote by our carriers).
All BT, all HS, all IV, AB31-38 and AB40-56, KA27, KA28, KW1-17, PA20-PA78, PH4-44, all ZE. Please note this list of post codes is not exhaustive and may be subject to change.
Non-deliveries and Damaged Items
Any shortages from your order, against the delivery note, or items found to be damaged on delivery, must be brought to our attention, by email or letter, within 7 days of delivery. No claims for shortages, or damage will be accepted after this time. If your consignment is damaged on delivery, you must bring this to the attention of the delivery person, and us immediately. Damaged packaging must be retained pending our inspection.
All claims for non-delivery, damaged consignments, or missing items must be made within 14 days of our email update advising dispatch, or within 7 days of delivery, whichever is sooner.
RETURN & EXCHANGE POLICY
If you are not satisfied with any purchase for any reason, you may return it within 14 days, unused, and in the original, undamaged packaging, for exchange or refund. Neither refunds nor exchanges will be granted for items not returned in the same condition as supplied.
Please contact support@spectremilitary.co.uk who will organise your return for you.
Please note that no carriage costs will be refunded. After 14 days sales are final.
Exchanges will be subject to a further minimum delivery charge
Refunds will always be made to the same payment source as the original purchase.
Under European Union regulations, individual buyers have the right to cancel their orders within seven days of their contract with us, or seven days of receipt of the goods (whichever is the longer). If the buyer chooses to cancel their order, they will have their payment returned. Please see our returns policy above for further details regarding returns. Cancellations must be made by email to support@spectremilitary.co.uk and include your order number. Carriage charges will still apply to orders cancelled after dispatch, we further reserve the right to deduct any cost incurred by recovering any orders cancelled after dispatch.